Terms and Conditions

1.1 Company Details

Mizner Boca Plumbing is a professional plumbing and HVAC contractor serving Boca Raton, Florida and surrounding areas. Below are our official business details.

1.2 Addresses

1.3 Region and Coverage Overview

We primarily serve customers in:

• Boca Raton (including multiple neighborhoods — Boca Chase, Camino Gardens, Royal Palm Yacht & Country Club, and more)
• Palm Beach County and its surrounding communities
• Nearby cities in Southwest Florida including Delray Beach, Boynton Beach, Deerfield Beach, and Coral Springs

2.1 Acceptable Use

You agree to use this Website only for lawful purposes and in accordance with these Terms. In particular, you agree not to:

• Use the Website in any way that violates applicable local, state, or federal law
• Attempt to gain unauthorized access to any part of the Website, our servers, or related systems
• Use the Website to transmit spam, malware, or any harmful code

2.2 Eligibility Requirements

You must be at least 18 years old, or the age of majority in your jurisdiction, to request quotes, book Services, or enter into a contract with us.

By using the Website or Services, you represent that you meet these eligibility requirements and have the authority to enter into these Terms.

3.1 Core Services

We offer a wide range of plumbing, HVAC, and related services, including but not limited to:

3.2 Service Areas

We primarily serve Boca Raton and surrounding communities. The table below provides a sample overview — service availability may vary by location and is subject to technician availability.

3.3 Operating and Emergency Hours

4.1 Estimates and On‑Site Assessment

• Any price or estimate provided by phone, email, or online is an initial estimate only
• Final pricing may change after an on‑site inspection when the actual conditions and scope are fully known

4.2 Formation of Contract

A booking request (phone, email, contact form, or online scheduling) is an offer to engage our Services. A binding contract is formed only when:

• We confirm your booking; or
• You accept a written estimate or work order issued by us

4.3 Right to Refuse or Cancel

We reserve the right to refuse or cancel any booking where, for example:

• Unsafe conditions exist at the property
• Required permits cannot be obtained
• You fail to provide accurate information or reasonable access

5.1 Pricing Structure

Services may be billed as:

• Flat‑rate jobs — a fixed price for a defined scope of work
• Hourly labor plus materials — time and materials billing for more complex or open-ended jobs
• Project‑based quotes — for larger projects such as bathroom remodeling, kitchen remodeling, or full HVAC system replacement

5.2 Deposits and Call‑Out Fees

Certain jobs may require:

• A deposit before work begins — for large projects or special‑order materials (such as full AC replacement or major pipe repiping)
• A trip or call‑out fee — especially for emergency services dispatched outside of standard scheduling

The amount and terms will be communicated clearly before work starts.

5.3 Payment Methods and Due Dates

Unless otherwise stated in your estimate or invoice:

• Payment is generally due upon completion of the job
• Accepted payment methods may include cash, checks, and major credit/debit cards (subject to change)
• You are responsible for all applicable taxes, fees, permits, and inspection costs

5.4 Late or Non‑Payment

If payment is not made when due, we may:

• Add late fees or interest as permitted by Florida law
• Suspend or refuse future services
• Pursue collection efforts or legal remedies

6.1 Information and Access

You agree to:

• Provide accurate and complete information about your property, plumbing systems, HVAC equipment, and any known issues
• Ensure safe and clear access to all work areas — including attics, crawl spaces, utility rooms, and outdoor units
• Secure pets and remove personal items that may interfere with work or create safety hazards for our technicians

6.2 Underground Services and Hidden Conditions

• You must inform us of any known underground utilities, lines, or special hazards on your property before work begins
• We are not responsible for damage to concealed or unmarked utilities or infrastructure that could not reasonably be identified in advance

7.1 Discovery of Additional Problems

If we discover additional issues or unforeseen conditions during work — such as severe corrosion, hidden leaks, structural problems, or code violations — we will:

• Notify you promptly and explain the situation in clear terms
• Provide a revised estimate or propose additional time‑and‑materials billing for the newly discovered scope
• Not proceed with additional work without your explicit approval

7.2 Declining Additional Work

If you decline recommended additional work:

• We may be unable to complete the job as originally planned
• Our warranties or guarantees may be limited or excluded for affected components
• You acknowledge and accept responsibility for any issues arising from the declined work

8.1 Customer‑Initiated Changes

You may cancel or reschedule a standard (non‑emergency) appointment by giving reasonable notice — for example, at least 24 hours in advance.

For late cancellations or missed appointments, we may charge:

• A cancellation fee
• A call‑out fee
• Retain a deposit, where applicable

8.2 Company‑Initiated Changes

We may reschedule or delay work due to:

• Weather conditions, including South Florida storms and hurricanes
• Emergencies and priority calls requiring immediate dispatch
• Supply‑chain or staffing constraints beyond our control
• Other events beyond our reasonable control (force majeure)

9.1 Current Special Offers

We may run promotional offers from time to time, including:

• $50 Off any standard water heater installation
• Emergency Drain Cleaning Special — only $99 for qualifying drain cleaning calls
• Whole‑Home Plumbing Inspection & Safety Check — comprehensive evaluation of your entire plumbing system
• Free Digital Leak Detection with any qualifying repair — including water leak detection and slab leak detection
• 10% Off all plumbing and HVAC services for senior citizens and military veterans

9.2 General Conditions for Offers

Unless otherwise specified in the offer terms:

• Only one promotion or coupon may be used per job
• Offers may require a minimum service amount or apply only to specific services
• Offers cannot be applied to past invoices or exchanged for cash
• We may modify or discontinue any promotion at any time without notice

10.1 Workmanship Warranty

We strive to perform all work with reasonable skill, care, and professionalism according to industry standards applicable in Boca Raton, Florida.

Any specific workmanship warranty (e.g., 90‑day or 1‑year coverage) will be stated on your estimate, invoice, or service agreement at the time of the job.

10.2 Warranty Exclusions

Workmanship warranties may not apply where:

• Another contractor or individual has modified, repaired, or altered our work without our knowledge
• Damage is caused by misuse, neglect, lack of maintenance, or normal wear and tear
• Problems result from conditions beyond our control — such as extreme weather, utility failures, or acts of God
• You declined recommended additional work that would have prevented the subsequent problem

10.3 Manufacturer Warranties

• Many products — including water heaters, AC units, tankless water heaters, fixtures, and equipment — are covered by manufacturer warranties
• Manufacturer warranty coverage is subject to the manufacturer's own terms and conditions; their decision is final
• We may assist with warranty claims where appropriate, but we do not control the manufacturer's processes or outcomes

11.1 Overall Liability Limit

To the maximum extent allowed by applicable law:

11.2 Excluded Damages

We are not liable for:

• Indirect, incidental, special, or consequential damages (including lost profits or business interruption)
• Damage to pre‑existing defective or improperly installed systems that we did not install or repair
• Damage arising from concealed, unknown, or undisclosed conditions at your property

11.3 Mandatory Legal Rights

Nothing in these Terms limits any rights or remedies that cannot be waived under applicable Florida or federal U.S. law. Consumers may have rights under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) or other consumer protection statutes that apply regardless of these Terms.